Last updated: February 16, 2009

Sojern provides cool and interesting travel content for your flight and your trip. Earning your trust is important to us – it’s a responsibility we take seriously. Our Privacy Policy applies to our online services and any content or information we serve up there (the “Service”), as well as the Sojern.com website, any subdomain of sojern.com, and any other website pages on which the Service is provided (collectively, the “Site”). Our Privacy Policy describes the types of information we collect and how we use it. When we refer to “personally identifiable information”, we’re talking about information that can be linked to a specific individual, such as a name, address, telephone number or e-mail address.

We encourage you to review our Privacy Policy carefully. We may revise our Privacy Policy from time to time, without providing prior notice. The latest version will always be posted here. For this reason, please check back regularly for the most recent version of our Privacy Policy. Any changes we make to the Privacy Policy will apply to information we collect from the date we post the revised policy, as well as to existing information that we hold.

A separate document - our Terms of Service Agreement - governs your use of our Service and Site.

To ask us questions or offer comments, follow this link to our Contact Us page.

What information does Sojern gather and how is it used?

Sharing personally identifiable information with us – such as name, address, telephone number or email address - is entirely optional.

• Each time you visit the Site or use the Service, we may collect information about your visits, such as your Internet service provider, browser type, operating system, pages accessed on the Site or when using the Service, the date and time of access and other websites you access after visiting our Site. We use this information to optimize your experience and enhance the quality of the time you spend with us online. We may also receive information telling us what site you linked from to get to the Site or the Service.
• When you send us a message using the Contact Us page, we retain the content of the message, your email address, any information you may provide to us regarding your personal or professional interests, demographics (such as your name or age), experience with the Service, your contact preferences, and the response we send back to you. This helps us manage any follow-up questions you may have, measure how effectively we address your concerns and improve the Site and the Service.
• You may ask us to provide services or information to you by using an email address or telephone number which you may designate by sending us a message using the link provided on the Site. We will use the information you provide us to deliver the service or information. We may retain the content of your message, the email address, telephone number, and a record of the service or information provided. Any information retained would be used assure the delivery of the services or information you requested, and to optimize your experience and enhance the quality of the time you spend with us online.

If you provide us with an email address or telephone number, we may send you by email or text messages certain services, information or other messages related to your transactions with us or about our services.

Does Sojern Conduct Online Surveys?

We like feedback, which means we may conduct online surveys to solicit your opinions and comments. Participation in these surveys is of course optional. If you choose to participate, the information you provide will be aggregated with information from other users to make improvements to the user experience and develop appealing content, features and promotions. Unless otherwise noted in a survey, your participation will remain anonymous.

We may also invite you to register with us as a member of our Traveler Advisory Group (“TAG”). After you register, we may invite you to participate in various surveys or studies, and we may even send you a special offer or gift as a thank you for your participation. To register, we will ask you to provide us with some personal information, but that information will only be used to determine which surveys or studies might be appropriate for you and to communicate with you about the TAG program, surveys and studies.

Does Sojern have a feedback center?

You can ask us questions on our website (www.sojern.com). You can also share comments or suggestions with us. Your questions, comments and suggestions may not be kept confidential. We may use your questions, comments and suggestions to improve the Site and the Service but we will have no obligation to compensate you for any such contributions. If you offer your name and address when you contact us, we’ll be happy to respond directly to you.

With whom does Sojern share my personally identifiable information?

We don’t sell your name or other personally identifiable information to third parties. We may share with third parties anonymous, aggregated information about our users.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information when we believe in good faith that the law requires it, or if we consider it necessary to maintain service and improve our products and services.

We may use your IP address and share it with third parties to help diagnose problems with our servers, to manage the Site and the Service, and to enhance the Site and the Service based on usage pattern data.

If we are acquired by another company, your personally identifiable information will be shared with our new owner, but it will remain subject to the terms of the then-applicable privacy policy or another set of terms if you agree to them.

How does Sojern use cookies, tags, and similar technologies?

We use cookies, tags and similar technologies to recognize your preferences and effectively and efficiently administer the Site. We use the information we collect to enhance your visit to the Site and provide you with information tailored to your interests.

You may elect to refuse cookies, however doing so may affect your use of some portions of the Services and our partners’ services.

We use third party tracking and advertising providers such as DoubleClick and Omniture to act on our behalf. The third-party tracking and advertising technology that we use on the Site uses information derived from your visits to the Site to target advertising to the Site. In addition, our advertisers may use other third-party advertising technology to target advertising on the Site and other sites. They may track and analyze your usage of the Site through the use of cookies, pixel tags, web beacons and similar technologies. They may collect and share with us usage information about visits to the Site and use of the Service. They also may measure and research the effectiveness of our advertisements, track page usage and paths followed during and after your use of the Site and the Service, help us target the ads on the Site, and track use of our ads and other links from marketing partners' sites to the Service. The information collected on our behalf does not contain your name, address, email address or any other personally identifiable information. To “opt-out,” please click here and select Microsoft (Atlas Technology), Google and Collective as your opt out choices.

What about International Users?

The Site and the Service are hosted and operated in the United States of America. Those who access or use the Site or the Service from other jurisdictions do so at their own choice and risk and are solely responsible for compliance with local law. Please note that the personal information you submit to our Site and Service will be transferred to and stored in the United States to be processed by us so we can provide this Site and Service to you as set forth in this Privacy Policy and the Terms of Use Agreement.

If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States. Please note that the level of legal protection provided in the United States or other non-European countries in which you may access our Site and our Service may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction.

Does Sojern collect information from children under the age of 13?

The Site and the Service are not intended for use by children under 13, and we don’t knowingly collect or use personally identifiable information from kids that age. If someone under 13 attempts to provide us with personally identifiable information, it will be rejected by the Site. If a child under 13 has provided us with personally identifiable information without parental or guardian consent, the parent or guardian should contact us by clicking here Contact Us page to remove the information and opt out of promotional opportunities.

Does the Site contain links to other websites?

Sojern.com contains links to other sites not owned by us that may have different privacy practices from ours. We aren’t responsible for the content or privacy practices of those sites, and our Privacy Policy doesn’t apply to information collected by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you leave our Site or Service via a link to interact with a site not governed by our Privacy Policy, a new browser window will open.

How is my personally identifiable information protected?

To prevent unauthorized access, disclosure or improper use of your information, and to maintain data accuracy, we’ve established reasonable physical, electronic and managerial safeguards to protect the information we collect. Although we take reasonable steps to safeguard and prevent unauthorized access to your personally identifiable information, we can’t be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access.

How should I contact Sojern about my personally identifiable information?

If you have questions or concerns about our collection, use or disclosure of your personally identifiable information, please write to us at:

Privacy
Sojern, Inc.
11602 West Center Road, Suite 300
Omaha, NE 68144

What about your California Privacy Rights?

California’s “Shine the Light” law entitles California residents who provide their personal information to us in obtaining products or services for personal, family or household use to obtain from us information about any customer information we have shared with other businesses for their direct marketing uses, including the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. California law permits you to obtain such information from us once per calendar year.

We are not required to provide the above-described information as long as we adopt and disclose a privacy policy under which we do not disclose your personal information to third parties for their direct marketing purposes unless you first affirmatively agree to the disclosure. Accordingly, we are only required to notify you of the right to prevent disclosure of your personal information and providing a cost free means for you to exercise that right.

Sojern does not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure as stated above in this Privacy Policy. If we do share personal information with third parties for their direct marketing purposes and you do ask us to include your information as well, we will only share that information in connection with that specific promotion. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personally identifiable information on our Site or the Service. If you later decide that you do not want that third party to use your personal information, you will need to contact the third party directly.

California customers can receive more information about our compliance with this law by writing to us at:

Privacy
Sojern, Inc.
11602 West Center Road, Suite 300
Omaha, NE 68144