Sojern provides cool and interesting travel content for your flight and your trip. Earning your trust is important to us – it’s a responsibility we take seriously. Our Privacy Policy applies to our Sojern.com website and any subdomain of sojern.com, and describes the types of information we collect and how we use it. When we refer to “personally identifiable information”, we’re talking about information that can be linked to a specific individual, such as a name, address, telephone number or e-mail address.

We encourage you to review our Privacy Policy carefully. We may revise our Privacy Policy from time to time, without providing prior notice. The latest version will always be posted here. For this reason, please check back regularly for the most recent version of our Privacy Policy. Any changes we make to the Privacy Policy will apply to information we collect from the date we post the revised policy, as well as to existing information that we hold.

A separate document - our Terms of Service Agreement - governs your use of our online services and any content or information we serve up there (the “Service”), as well as the Sojern.com website, any subdomain of sojern.com and any other website pages on which the Service is provided (collectively, the “Site”).

To ask us questions or offer comments, follow this link to our Contact Us page.

What information does Sojern gather and how is it used?

Sharing personally identifiable information with us – such as name, address, telephone number or email address - is entirely optional.

• Each time you visit the Site or use the Service, we collect information about your visits, such as your Internet service provider, browser type, operating system, pages accessed on the Site or when using the Service, and the date and time of access. We use this information to optimize your experience and enhance the quality of the time you spend with us online. We also receive information telling us what site you linked from to get to the Site or the Service.
• When you send us a message using the Contact Us page, we retain the content of the message, your email address, any information you may provide to us regarding your personal or professional interests, demographics (such as your name or age), experience with the Service, your contact preferences, and the response we send back to you. This helps us manage any follow-up questions you may have, measure how effectively we address your concerns and improve the Site and the Service.
• You may ask us to provide services or information to you by using an email address or telephone number which you may designate by sending us a message using the link provided on the Site. We will use the information you provide us to deliver the service or information. We may retain the content of your message, the email address, telephone number, and a record of the service or information provided. Any information retained would be used assure the delivery of the services or information you requested, and to optimize your experience and enhance the quality of the time you spend with us online.

Does Sojern Conduct Online Surveys?

We like feedback, which means we may conduct online surveys to solicit your opinions and comments. Participation in these surveys is of course optional. If you choose to participate, the information you provide will be aggregated with information from other users to make improvements to the user experience and develop appealing content, features and promotions. Unless otherwise noted in a survey, your participation will remain anonymous.

Does Sojern have a feedback center?

You can ask us questions on our website (www.sojern.com). You can also share comments or suggestions with us. Your questions, comments and suggestions are not kept confidential. We may use your questions, comments and suggestions to improve the Site and the Service. If you offer your name and address when you contact us, we’ll be happy to respond directly to you.

With whom does Sojern share my personally identifiable information?

We don’t sell your name or other personally identifiable information to third parties. We may share with third parties anonymous, aggregated information about all our users.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information when we believe in good faith that the law requires it, or if we consider it necessary to maintain service and improve our products and services.

We may use your IP address and share it with third parties to help diagnose problems with our servers, to manage the Site and the Service, and to enhance the Site and the Service based on usage pattern data.

If we are acquired by another company, your personally identifiable information will be shared with our new owner, but it will remain subject to the terms of the then-applicable privacy policy or another set of terms if you agree to them.

How does Sojern use cookies, tags, and similar technologies?

We use cookies, tags and similar technologies to recognize your preferences and effectively and efficiently administer the Site. We use the information we collect to enhance your visit to the Site and provide you with information tailored to your interests.

You may elect to refuse cookies; however, doing so may affect your use of some portions of the Services and our partners’ services.

We use third party tracking and advertising providers such as DoubleClick and Omniture to act on our behalf. They track and analyze your usage of the Site through the use of cookies, pixel tags, web beacons and similar technologies. They collect and share with us usage information about visits to the Site and use of the Service. They also measure and research the effectiveness of our advertisements, track page usage and paths followed during visits to the Site and use of the Service, help us target the banner ads on the Site, and track use of our banner ads and other links from marketing partners' sites to the Service. The information collected on our behalf does not contain your name, address, email address or any other personally identifiable information. If you wish, you may opt out of DoubleClick tracking by going to the Double Click website.

Does Sojern collect information from children under the age of 13?

The Site and the Service are not intended for use by children under 13, and we don’t knowingly collect or use personally identifiable information from kids that age. If someone under 13 attempts to provide us with personally identifiable information, it will be rejected by the Site. If a child under 13 has provided us with personally identifiable information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

Does the Site contain links to other websites?

Sojern.com contains links to other sites not owned by us that may have different privacy practices from ours. We aren’t responsible for the content or privacy practices of those sites, and our Privacy Policy doesn’t apply to information collected from you by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you leave our site or service via a link to interact with a site not governed by our Privacy Policy, a new browser window will open.

How is my personally identifiable information protected?

To prevent unauthorized access, disclosure or improper use of your information, and to maintain data accuracy, we’ve established appropriate physical, electronic and managerial safeguards to protect the information we collect. Although we take reasonable steps to safeguard and prevent unauthorized access to your personally identifiable information, we can’t be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access.

How should I contact Sojern about my personally identifiable information?

If you have questions or concerns about our collection, use or disclosure of your personally identifiable information, please write to us at:

Privacy
Sojern, Inc.
2323 S 171st St, Ste 200
Omaha, NE 68130

What about your California Privacy Rights?

California’s “Shine the Light” law entitles California residents who provide their personal information to us in obtaining products or services for personal, family or household use to obtain from us information about any customer information we have shared with other businesses for their direct marketing uses, including the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. California law permits you to obtain such information from us once per calendar year.

We are not required to provide the above-described information as long as we adopt and disclose a privacy policy under which we do not disclose your personal information to third parties for their direct marketing purposes unless you first affirmatively agree to the disclosure. Accordingly, we are only required to notify you of the right to prevent disclosure of your personal information and providing a cost free means for you to exercise that right.

Sojern does not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure as stated above in this Privacy Policy. If we do share information with third parties for their direct marketing purposes and you do ask us to include your information as well, we will only share information in connection with that specific promotion. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personally identifiable information on our Site or the Service. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly.

California customers can receive more information about our compliance with this law by writing to us at:

Privacy
Sojern, Inc.
2323 S 171st St, Ste 200
Omaha, NE 68130