Effective Date: August 25, 2015
Sojern adheres to the Self-Regulatory Principles for Online Behavioral Advertising promulgated by the Digital Advertising Alliance. Your behavioral data from the Site is not shared with third parties for the purposes of online behavioral advertising (OBA). For more information, please follow this link to www.AboutAds.info.
Sojern has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
Sojern complies with the U.S. — E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries. Sojern has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Sojern’s certification, please visit http://www.export.gov/safeharbor.
What information does Sojern gather, and how is it used?
Sharing personally identifiable information with us — such as name, telephone number or email address — is entirely optional.
Each time you visit the Site, we may collect information about your visits, such as your IP address, browser type, operating system, pages accessed on the Site, the date and time of access, and other websites you access after visiting our Site. We use this information to optimize your experience and enhance the quality of the time you spend with us online. We may also receive information telling us what site you linked from to get to the Site.
When you send us a message using the Contact Us page or via email, we retain the content of the message, your email address, and any information you provide to us such as your name, your company, travel information, demographics (such as your gender), experience with our service, your contact preferences, and the response we send back to you. This helps us manage any follow-up questions you may have, measure how effectively we address your concerns and improve the Site and the service. Any information retained would be used to assure the delivery of the services or information you requested and to optimize your experience and enhance the quality of the time you spend with us online.
If you provide us with an email address or telephone number, we may send you by email or text messages certain services, information, or other messages related to your transactions with us or about our services.
When you use the Site, some information is also automatically collected, such as your internet protocol (IP) address, your operating system, the browser type, the address of a referring website, and your activity on the Site. We treat this information as personal information if we combine it with or link it to any of the personally identifiable information mentioned above. Otherwise, it is used in the aggregate only.
How do we use the personal information we collect?
We use personally identifiable information collected through our Site for the purposes described in this Policy or elsewhere on the Site. For example, we may use personal information we collect:
- to provide the services, products, or information you request and to process and complete any transactions in connection therewith;
- to request feedback and to otherwise contact you about your use of the Site and the services;
- to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;
- to monitor and analyze site usage and trends, to personalize and improve the Site and services,and to increase the Site’s functionality and user friendliness;
- to provide you with news and information about events, activities, offers, promotions, products, and services we think will be of interest to you;
- to send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Site;
- to notify you about important changes to our Site and services;
- to notify and contact contest and sweepstakes entrants; and
- for any other purpose for which the information was collected.
Does Sojern conduct online surveys?
We like feedback, which means we may conduct online surveys to solicit your opinions and comments. Participation in these surveys is of course optional. If you choose to participate, the information you provide will be aggregated with information from other users to make improvements to the user experience and develop appealing content, features, and promotions. Unless otherwise noted in a survey, your participation will remain anonymous.
We may also invite you to register with us in order to participate in certain surveys, programs, or promotions. After you register, we may invite you to participate in various programs, surveys, or studies, and we may even send you a special offer or gift as a “thank you” for your participation. To register, we will ask you to provide us with some personal information, but that information will only be used to determine which programs, surveys, or studies might be appropriate for you and to communicate with you about the particular programs, surveys, and studies.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Does Sojern have a feedback center?
You can ask us questions and share comments or suggestions with us. Your questions, comments, and suggestions may not be kept confidential. We may use your questions, comments, and suggestions to improve the Site and our service, but we will have no obligation to compensate you for any such contributions. If you offer your name and address when you contact us, we’ll be happy to respond directly to you.
With whom does Sojern share my personally identifiable information?
We don’t sell your name or other personally identifiable information to third parties for their promotional purposes or as otherwise outlined within this policy. We may share with third parties the anonymous, aggregated information we collect about our users.
We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information when we believe in good faith that the law authorizes or requires it or that doing so is reasonably necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including responding to lawful subpoenas, warrants, or court orders, or if we consider it necessary to maintain service and improve our products and services. We may disclose or access information when we believe in good faith that doing so is reasonably necessary or appropriate to protect the rights, property, or safety of Sojern, our users, our employees, copyright owners, third parties, or the public, including without limitation to protect Sojern or our users from fraudulent, abusive, inappropriate, or unlawful use of our Site or services.
We may provide your personal information to companies that provide services to help us with our business activities such as sending emails on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may use your IP address and share it with third parties to help diagnose problems with our servers, to manage the Site, and to enhance the Site and services based on usage pattern data.
You may elect to refuse or remove cookies; however, doing so may affect your use of some portions of our Site.
What about International Users?
You acknowledge and agree that we may collect and use your personal information outside your home jurisdiction and that we may store your personal information in the United States. Please note that the level of legal protection provided in the United States or other non-European countries in which you may access our Site may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction.
Does Sojern collect information from children under the age of 13?
The Site is not intended for use by children under 13 years old, and we don’t knowingly collect or use personally identifiable information from kids that age. If you know of a child under 13 years of age that has provided us with personally identifiable information without parental or guardian consent, please have the parent or guardian of that child visit our Contact Us page to remove the information and opt out of promotional opportunities.
Does the Site contain links to other websites?
How is my personally identifiable information protected?
To prevent unauthorized access, disclosure, or improper use of your information, and to maintain data accuracy, we’ve established physical, electronic, and managerial safeguards to protect the information we collect. Although we take reasonable steps to safeguard and prevent unauthorized access to your personally identifiable information, we can’t be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will prevent such access.
How can I update my information?
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or request its deletion or deactivation by contacting us via one of the methods listed below. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at email@example.com.
Social Media Features and Widgets
With your consent we may post your testimonial along with your name. If you wish to request the removal of your testimonial, you may contact us via the information below.
How should I contact Sojern?
If you have questions or concerns about our collection, use, or disclosure of your personally identifiable information, please visit our Contact Us page, or please write to us at:
810 S 169th Street
Omaha, NE 68118
What about your California Privacy Rights?
California’s “Shine the Light” law entitles California residents who provide their personal information to us in obtaining products or services for personal, family, or household use to obtain from us information about any customer information we have shared with other businesses for their direct marketing uses, including the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. California law permits you to obtain such information from us once per calendar year.
California customers can receive more information about our compliance with this law by visiting our Contact Us page, or by writing to us at:
810 S 169th Street
Omaha, NE 68118