COVID-19: The Value of Digital Marketing for Attractions, and Travel Insights [Webinar]
There is growth in our data for searches among our attractions partners.
With our access to real-time traveler audiences and unmatched visibility into global travel demand, we are in a unique position to share current travel trends at the forefront of marketers’ minds. In this series we take a look at the data in order to aid travel marketers in their assessment of this worldwide event. Marketers can use these trends to inform their strategies during this period and be prepared for the recovery once the situation stabilizes.
We work with tour operators, in-destination experiences, activities, and attractions, helping them execute digital marketing strategies and drive direct bookings. We know it can be difficult for marketers in this vertical to do it all, especially keeping up with the latest marketing trends while managing daily operations. However, with so many locals and travelers searching online for things to do, digital advertising is the key to direct, advance, online bookings.
In traditional advertising, you buy ad space where you think your ideal consumer will see your ad. But, because it’s difficult to track whether you influenced someone, you don’t always know which outreach generated a lead. Digital marketing allows you to find audiences based on certain criteria, advertise to them, and then see if after they viewed or clicked on your ad, they visited your website or booked with you, showing the value of every dollar you spend.
We know this is a huge topic to cover in a blog, so we’ve created a Guide to Digital Marketing for Tours, Activities, & Attractions. In the guide we walk through:
Download the guide here.
Flight and hotel searches and bookings bottomed out in early April, though our data shows us that attractions saw the low point much later, in mid-May, as the graph below showcases. As summer has just begun and markets are opening, we are seeing early signs of growth in our data for searches among several of our attractions partners. Some attractions, many US-based, opened their doors as soon as restrictions were lifted. Other major attractions had plans to open, but got held back due to extended lockdowns, for example, in Southeast Asia.
Due to the varying degrees of restrictions being lifted by region, we see growth rates differ by market and by attraction category. The growth rate is largely dependent on the lockdown measures imposed in their markets, but we also see that attractions offering outdoor activities, such as rafting, hunting, fishing, are growing at a faster rate.
When we look at how far in advance travelers are planning, we define the lead time as when attraction seekers began planning their trip (i.e. searching for flights or hotel) to when they first landed on an attraction website. Below we can see how lead time behavior changes before lockdown, during lockdown, and as restrictions are being lifted. Attraction seekers are visiting attraction sites increasingly closer to the day they intend to visit the attraction, as the blue and yellow bars growing over time indicate.
We believe that travelers are planning later in the process because of uncertain times, likely because they are unsure if an attraction is open or if reservations are required ahead of time. This could also mean that people are searching closer to home so they’re at an advantage to plan within a shorter time window.
Finally, we looked at the share of travel touchpoints that attraction seekers have and how it has changed from before lockdown, to during lockdown, and throughout reopening. Each column listed below totals 100%. What our data shows is that travelers seem to interact more with airline sites directly during reopening which could be explained by airlines offering massive airfare deals when booking direct. However, according to our data, when it comes to lodging, travelers appear to be shopping around for options using Online Travel Agencies (OTAs) rather than searching directly on hotel websites.
This perhaps shows that OTAs could be rebounding faster when it comes to lodging because they have the ability to package deals, especially to travelers who are more price sensitive due to the pandemic. We also speculate that people may be searching on OTAs as they want to easily see which hotels are open, but may go back and book direct later.
In our webinar, Arival Co-founder Douglas Quinby joins Sojern’s Director of SMB & Tourism, Cat Origitano to discuss how attractions can drive bookings through effective digital marketing strategies. Attractions often have last-minute bookers and walk-ups, and invest heavily in out-of-home advertising solutions, so tackling online marketing can seem daunting. We lay out some quick wins to help you improve your digital marketing, capture direct online bookings, and give you more ways to engage with your potential visitors.
View more real-time insights on Sojern's Travel Insights dashboard.
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“Working with Sojern, it’s not just a cookie-cutter solution, as Sojern listens to our needs and recommends what’s best for our hotel. We have someone to bounce ideas off of, and Sojern gives us a higher-level perspective on how we can get the best value for our investment.”
“We love the simplicity of the solution and how clearly we can see results. The technology works so well that it leaves us to do our other day-to-day jobs. We are seeing increased interest in our superior and deluxe rooms as a result, which is improving the overall average booking value. I think we will be long-time customers for as long as Sojern continues to perform the way it does today!”
"Sojern and Roiback have a great relationship and work together to maximise our direct bookings. We have regular check-ins to review performance, and both Sojern and Roiback give us insights and recommendations for improvement. And the results speak for themselves! Their collaboration has been very helpful for us."
"I’ve definitely seen increased bookings. In fact, January through March is usually a quiet period for us, but this year, leisure bookings are double what we normally see, and this is due to Sojern. As a small hotel, I really value the relationship we've built with the Sojern team. You can tell when someone is genuine and willing to work with you, and I feel that with Sojern."
"I worked with Sojern at a previous hotel and had a great experience, so I knew I wanted to partner with them when I joined Ticino Hotels Group. Their Pay on the Stay package gives us a cleaner, more reliable business model to help with our direct booking strategy, and we’ve seen the results. To anyone considering Sojern for their digital marketing needs—I say go for it!"
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