Guest Marketing Suite
Guest Marketing Suite enables seamless engagement with your guests across email, SMS, and chat—pre-stay, mid-stay, and post-stay. Build lasting relationships, boost direct bookings, grow ancillary revenue, and foster loyalty through personalized, consistent communications.
- Streamlined Messaging Tools: Simplify guest engagement with email and SMS tools, templates, and campaign builders
- Promotional Templates: Drive direct bookings and boost ancillary revenue with ready-to-use promotional templates
- Unified Guest Profile & Segmentation: Gain a complete view of your guests and deliver timely, personalized messages with advanced segmentation
- Effortless Automation: Reduce effort with automation that updates guest segments and sends communications at the perfect time
- Powerful Insights: Access customizable reports to optimize strategies for individual properties or portfolios
Reputation Manager
Reputation Manager helps you transform guest feedback into actionable insights to protect your reputation, improve guest satisfaction, and enhance your online presence. Address concerns in real-time, foster positive reviews, and build stronger guest relationships.
- Customizable In-Stay Surveys: Gather real-time feedback from guests to address issues before they leave your property
- Automated Issue Escalation: Resolve concerns faster by automatically alerting the right team members for prompt action
- Centralized Review Management: Monitor and respond to reviews across OTA and review platforms from a single, intuitive dashboard
- Actionable Analytics: Identify trends in guest feedback and implement changes to enhance satisfaction and boost NPS.
AI Smart Concierge
AI Smart Concierge provides 24/7 seamless support, reducing front desk calls by over 65% and improving response times by 30%. Automate FAQs, upsell opportunities, and request management to enhance guest experiences and boost revenue.
- Streamlined Operations: Automate guest requests and routing for faster resolution
- 24/7 Multi-Channel Support: Engage guests via SMS, WhatsApp, chatbots, and mobile apps
- Personalized Upselling Opportunities: Recommend amenities like dining and spa services tailored to guest preferences
- Real-Time Visibility: Track and allocate resources efficiently across all guest requests
- Automated Issue Escalation: Alert the right team members for prompt action when AI can’t solve the issue
Elevating the Guest Experience Delivers Results
600%
35%
65%
56%
“By using [AI Concierge] throughout the guest journey, Posadas has increased ancillary revenue with more than 53K requests over the last 9 months. Our guests satisfaction improved more than 19 percentage points in NPS (Net Promoter Score) from guests who had contact with our digital concierge experience.”
Custom Solutions to Fit Your Business Needs
Get in touch to explore the right tools for your property. Whether you start with guest engagement, upsells, and reputation management—or add in our multichannel advertising for even greater impact—we’ll build a solution tailored to your goals. Learn how we can empower you to elevate the guest experience at your hotel.
Start Giving Your Guests the Experience They Deserve
Let us show you why elite hoteliers trust their guest experience to Sojern.