Introducing Sojern’s Suite of Guest Experience Solutions

With our set of AI-powered solutions you can engage and delight your guests like never before along their entire journey.

Our solutions enable you to increase direct bookings and ancillary revenue, improve guest experience and satisfaction, and manage your property’s reputation while reducing demands on resources and staff.

AI Smart Concierge

With AI Smart Concierge, you can be an all-hours concierge from check-in to check-out. Let your overburdened staff focus their time on delivering the highest levels of service, while our solution helps reduce front desk calls by more than 50% and increase response times by 30%. Quickly address your guests' needs, such as schedule room service, upsell nearby attraction tickets and on-site restaurants, optimize your spa sales and other available services, and expedite essential services such as housekeeping and maintenance.

  • 1000+ Guest FAQ automated responses
  • Customized responses to individual hotel needs
  • Real-time visibility into questions and requests to improve resource allocation and operational efficiency
  • Efficient routing and response for issues that AI can’t solve
Learn More

Reputation Manager

Managing guest satisfaction and your hotel’s reputation are key to your property’s success. Reputation Manager lets you generate feedback from guests and instantly respond to both in-stay and online guest reviews. Create a system of rules to raise real-time issues to the right staff member or manager. Turn guest complaints into glowing reviews. Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS.

  • Customizable in-stay surveys
  • Automatically escalate real-time issues to the right staff members for faster response and resolution
  • Access to 100s of OTA reviews
  • Multi-property transparency
Learn More

Guest Marketing Suite

Guest Marketing Suite allows you to easily and efficiently engage your guests pre-stay, mid-stay, and post-stay through email, SMS, and chat capabilities. Create genuine guest relationships through consistent and relevant communications to help you drive direct bookings, increase ancillary revenue, and build long-term loyalty.

  • Easy email and SMS communication tools, templates, and campaign building
  • Promotional templates to quickly up-sell or cross-sell ancillary products
  • Data management for unified guest profile creation, list generation, and guest segmentation
  • Automation that updates segments and sends guest communications based upon a clear set of rules for “set it and forget it” functionality
  • Configurable reporting and insights to suit individual properties or portfolios
Learn More

Elevating the Guest Experience Delivers Results

600%

increase in guest engagement

35%

increase in Net Promoter Score

65%

decrease in front desk calls

56%

savings on brand quality audits

“By using [AI Concierge] throughout the guest journey, Posadas has increased ancillary revenue with more than 53K requests over the last 9 months. Our guests satisfaction improved more than 19 percentage points in NPS (Net Promoter Score) from guests who had contact with our digital concierge experience.”

Leslie Gomez
Director of Quality, Standards and Innovation
Grupo Posadas logo
Tailored to Meet your needs

Custom Solutions to Fit Your Business Needs

Get in touch today to find the right tools for you. Whether you need something specific or a bundled solution, we can provide a custom package to meet your every need. Learn how we can empower you to elevate the guest experience at your hotel.

Small Hotels

[Summary of who this is for]
Contact Sales

Features & Benefits

  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit

Large Hotels

[Summary of who this is for]
Contact Sales

Features & Benefits

  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit

Global Chains

[Summary of who this is for]
Contact Sales

Features & Benefits

  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit
  • Cras mattis consectetur purus sit

Start Giving Your Guests the Experience They Deserve

Let us show you why elite hoteliers trust their guest experience to Sojern.

Get in Touch