AI Concierge
Automated guest messaging that drives revenue and improves operational efficiency
Engagement Across Every Channel
Deliver Personalized, Multichannel Campaigns with Guest Marketing Suite
With Sojern’s Guest Marketing Suite, personalize guest communications using real-time data to craft experiences that resonate. Create seamless, multichannel campaigns that drive engagement, increase bookings, and build loyalty.
Engage Guests Across Every Channel
Reach guests on their preferred channels—email, SMS, and WhatsApp—to enhance each stage of their journey, with transactional, informational, and promotional messages.
Access Real-Time Guest Segmentation
Segment guests in real time based on booking patterns, preferences, and past interactions. Ensure every message reaches the right person at the right moment.
Effortless Email Campaign Automation
Use our intuitive, drag-and-drop editor to create dynamic email campaigns. Schedule automated messages to reach guests at the perfect moment in their journey.
Unlock Campaign Insights
Track campaign performance with analytics on open rates, click-through rates, and revenue impact to optimize your strategy and drive results.
Effortless Multichannel Communication
Reach & Engage Guests Effortlessly
Focus on Personalization with a Centralized, Automated Approach
Sojern’s Guest Marketing Suite empowers you to connect with guests on their preferred channels—email, SMS, and WhatsApp—ensuring they receive timely, personalized messages. With a centralized platform, managing multichannel campaigns is easier than ever, driving deeper engagement and increased direct bookings.
- Manage and optimize all campaigns from a single, streamlined platform
- Send automated transactional, promotional, and informational messages
- Boost direct bookings and loyalty with tailored campaigns that offer relevant incentives
Unlock the Full Potential of Segmentation to Drive Direct Bookings
Sojern’s segmentation tools allow hotels to group guests based on various behaviors and data points, enabling personalized outreach that increases engagement and drives bookings. Target the right guests with the right message, at the right time.
- Segment guests by booking behavior, stay history, or preferences to deliver personalized offers
- Identify and re-engage OTA bookers with exclusive direct booking offers
- Create tailored campaigns to boost loyalty and increase guest retention
Easily Design & Automate Email Campaigns with the Drag-and-Drop Builder
Sojern’s email builder goes beyond simple design—it leverages generative AI to provide tailored suggestions for your email copy. Whether rephrasing for clarity or recommending more engaging language, AI-powered enhancements help you optimize your campaigns effortlessly.
- Elevate your email copy using AI tools that enable you to improve, rephrase, or adjust its length
- Automate scheduling to send personalized campaigns at the perfect time, helping you engage guests when they are most likely to convert
- Recover lost revenue and build guest loyalty with tools such as campaign-based cart abandonment recovery, precise A/B testing, and personalized newsletters tailored to your guests' needs.
Seamless PMS Integrations
Connected With the Leading PMS Systems
Our platform integrates with top PMS partners to enhance guest experiences without disrupting your operations. Utilize deep data integrations to personalize interactions and streamline workflows, delivering tailored offers and services to your guests.
Your Global Travel Partner
Why Hotels Love Working With Sojern
Delivering the best possible guest experience should be your focus. Sojern exists to handle the heavy lifting of your digital marketing, drawing on our 15+ years of expertise and experience. Rest assured that your campaign is being supported by the best in the business.
- 10,000+ Customers Around the World
- 100+ PMS, CMS, and CDP partners, including leading platforms like Oracle and HotelKey
Award-Winning Platform
A Solution for Everyone
Reputation Manager
Transform guest feedback into actionable insights and protect your online reputation
Commission
Sojern’s comprehensive digital marketing package where you only pay a commission for completed bookings
Explore Our Solutions
Connect with us to explore solutions designed to achieve your specific marketing objectives
Engage Guests & Boost Direct Bookings with Sojern’s Guest Marketing Suite
Unlock the power of personalized, multichannel campaigns that drive engagement, loyalty, and revenue. Automate email, SMS, and WhatsApp outreach to ensure every guest receives the right message at the right time, boosting direct bookings and guest retention.