Guest Marketing Suite
Data-driven guest engagement to increase repeat bookings and build lasting loyalty
Elevate Guest Experiences
Unlock Revenue Growth with
AI-Powered Guest Engagement
Our AI Concierge solution goes beyond guest messaging by intelligently routing requests, automating upsell opportunities, and providing personalized service across multiple channels. This all-in-one solution not only enhances the guest experience but also drives revenue growth and operational efficiency for your property.
Seamless Guest Interaction
Provide round-the-clock support through multiple channels to enhance service efficiency and guest satisfaction.
Intelligent Request Routing
Seamlessly direct guest requests to the right staff for faster resolutions, reducing operational strain while maintaining top-tier service.
Boost Ancillary Revenue
Promote personalized amenities to enhance guest experiences and boost ancillary revenue.
Gain Real-Time Visibility
Obtain real-time visibility into guest requests, streamline operations, and turn interactions into revenue with our centralized dashboards.
Around-the-clock, Multichannel support
Always Available: Seamless 24/7 Guest Support
24/7 Guest Support Across Channels
Deliver 24/7 support through SMS, WhatsApp, chatbots, and our mobile app, reducing front desk inquiries by over 65% and significantly improving response times for enhanced guest service.
- Streamline Operations: Automate inquiries to free up staff.
- Enhance Guest Experience: Guarantee instant responses anytime.
- Increase Accessibility: Provide support through preferred channels.
Intelligent Request Routing
Streamline housekeeping and maintenance requests for quicker resolution, reducing staff workload and ensuring high service standards.
- Optimize Workflows: Automatically direct guest requests to appropriate staff.
- Reduce Staff Burden: Lower the operational strain by handling requests efficiently.
- Maintain High Standards: Ensure consistent service quality across all guest interactions.
Drive Revenue Through Targeted Upselling
Guide guests to personalized, on-site amenities like dining and spa services, enhancing their experience and driving more revenue for your property.
- Targeted Upselling: Offer personalized amenities that cater to guest preferences.
- Enhanced Guest Experience: Connect guests with premium services that enrich their stay.
- Boost Revenue: Drive significant increases in property-wide earnings through strategic upselling.
Seamless PMS Integrations
Connected With the Leading PMS Systems
Our platform integrates with top PMS partners to enhance guest experiences without disrupting your operations. Utilize deep data integrations to personalize interactions and streamline workflows, delivering tailored offers and services to your guests.
Your Global Travel Partner
Why Hotels Love Working With Sojern
Delivering the best possible guest experience should be your focus. Sojern exists to handle the heavy lifting of your digital marketing, drawing on our 15+ years of expertise and experience. Rest assured that your campaign is being supported by the best in the business.
- 10,000+ Customers Around the World
- 100+ PMS, CMS, and CDP partners, including leading platforms like Oracle and HotelKey
Award-Winning Platform
A Solution for Everyone
Reputation Manager
Transform guest feedback into actionable insights and protect your online reputation
Commission
Sojern’s comprehensive digital marketing package where you only pay a commission for completed bookings
Explore Our Solutions
Connect with us to explore solutions designed to achieve your specific marketing objectives
Unlock Effortless Guest Engagement
Empower your guests with our AI Concierge—available 24/7 to handle requests, make recommendations, and enhance their stay without lifting a finger.