Sojern Recognized for Global Customer Support Capabilities by Hotel Tech Report
Sojern has earned Hotel Tech Report’s Level III GCSC.
*Read the full announcement on Hotel Tech Report
This week Sojern, the digital marketing platform built for travel, earned Hotel Tech Report’s Level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies that ensure the ongoing success of its customers. Hotel Tech Report scored Sojern across four of the key pillars of the GCSC Rubric: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along a rigorous 34-point GCSC Rubric.
It gives us great pleasure to receive this distinction from Hotel Tech Report. Our team’s dedication and consistency in delivering delight to our customers is reflected in this GCSC recognition. It is a badge few can claim, and sets us apart in the industry.
At Sojern, our customers are at the center of every conversation we have, and we place great value on customer feedback. We believe this is reflected not only in the GCSC recognition, but also in the comments customers leave for us on Hotel Tech Report.
Here are just a few of those comments:
“Ease of use and the ability to capture additional hotel revenue, great customer service. It's a no brainer. Thank you.”
“It is easy to use and gives you more reservations every month than you would otherwise. A great way to make your presence felt online .”
“Sojern is a company we like working with. The platform is easy to use, great service, with a commitment to excellence. Great ally to drive direct bookings.”
“Support from the Sojern team [is], prompt and supportive.”
“Customer service teams are very responsive to any issues.”
[We like working with Sojern because of] “the competence and the great professionalism of the staff, the promptness in the answers, the human relationship we have established.”
“With [Sojern] we generate monthly revenue with very good ROI.”
“We increased our direct reservations and online presence for a fraction of the cost since we started working with Sojern.”
“Better visibility on the web and more direct bookings, that's what we were looking for and we got it! We are very happy.”
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“Working with Sojern, it’s not just a cookie-cutter solution, as Sojern listens to our needs and recommends what’s best for our hotel. We have someone to bounce ideas off of, and Sojern gives us a higher-level perspective on how we can get the best value for our investment.”
“We love the simplicity of the solution and how clearly we can see results. The technology works so well that it leaves us to do our other day-to-day jobs. We are seeing increased interest in our superior and deluxe rooms as a result, which is improving the overall average booking value. I think we will be long-time customers for as long as Sojern continues to perform the way it does today!”
"Sojern and Roiback have a great relationship and work together to maximise our direct bookings. We have regular check-ins to review performance, and both Sojern and Roiback give us insights and recommendations for improvement. And the results speak for themselves! Their collaboration has been very helpful for us."
"I’ve definitely seen increased bookings. In fact, January through March is usually a quiet period for us, but this year, leisure bookings are double what we normally see, and this is due to Sojern. As a small hotel, I really value the relationship we've built with the Sojern team. You can tell when someone is genuine and willing to work with you, and I feel that with Sojern."
"I worked with Sojern at a previous hotel and had a great experience, so I knew I wanted to partner with them when I joined Ticino Hotels Group. Their Pay on the Stay package gives us a cleaner, more reliable business model to help with our direct booking strategy, and we’ve seen the results. To anyone considering Sojern for their digital marketing needs—I say go for it!"
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