2020 Global Travel Marketing Trends Unveiled in New Sojern Report

More than 1,100 travel marketers surveyed in 26 countries talk 2020 travel trends

SAN FRANCISCO – 23 January 2020 – Sojern, a leading provider of digital marketing solutions for travel, today published the second edition of its report, The Future of Travel Advertising: 2020 State of the Industry Report. The research, which was fielded and hosted by Dynata, surveyed more than 1,100 global travel marketers across 26 countries who shared key challenges marketers face, how they overcame them, and their strategies for the coming year.

In its second edition, the 2020 report highlights the impact of emerging trends and technologies on the future of travel advertising and covers a cross-section of topics including budget allocation, investments in digital video and personalization, technology adoption, media channel effectiveness, and what the future looks like for travel marketers.

“Our teams at Sojern pore over travel marketing minutiae daily so we can see the latest best practices and constantly evolve our recommendations. Marketing is changing quickly and our customers around the globe always ask us, ‘What should we be doing to stay ahead of our competitors? How do we improve our results?’ This report is intended to help answer those questions by providing benchmarking data and key learnings from across the industry,” said Jackie Lamping, Sojern Vice President of Marketing. Key findings of travel marketers surveyed include:

An Always-On Approach is Smart Marketing

Today’s travel marketers are adjusting their strategies to reach always-on, always-searching travelers—finding new ways to activate the data available to present the most relevant offer at the right time. Almost half (47%) of travel marketers maintain a continuous digital presence, in order to capture the always searching and booking traveler.The top benefit of an always-on marketing strategy is the ability to continuously test, learn, and more accurately optimize their digital marketing (43%). It is fundamental to developing a data-driven approach because marketers won’t miss a moment (39%) and can see an ongoing view of performance (39%).

CTV Connects Marketers with Travelers

More than one-third of travel marketers (38%) plan on investing in CTV in 2020. 36% plan to invest more on CTV in the next five years. The motivation to shift budget to CTV is largely influenced because marketers can target viewers across multiple streaming devices, apps, or channels (56%).

Bringing Programmatic In-House

With growing privacy concerns and new regulations, 48% of large advertisers (those with an annual budget of $1 million or more) are looking to bring programmatic in-house and 34% already have in-house capabilities. This is a direct result of marketers wanting more control over their data (51%), improved ROI (46%), and the ability to react to campaign insights faster (44%). However, securing the necessary buy-in and budget, becoming experts in the data, and hiring the right talent all remains a challenge.

To explore the findings in more detail, download the full report The Future of Travel Advertising: 2020 State of the Industry Report.

About Sojern

Sojern's digital marketing solutions for travel are built on more than a decade of expertise analyzing the complete traveler path to purchase. The company drives travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 10,000 customers around the world. Recognized as a Deloitte Technology Fast 500 company six years in a row, Sojern is headquartered in San Francisco, with 600 employees based in Berlin, Dubai, Dublin, Hong Kong, Istanbul, London, Mexico City, New York, Omaha, Paris, São Paulo, Singapore and Sydney.

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