With our set of AI-powered solutions you can engage and delight your guests like never before along their entire journey.
Our solutions enable you to increase direct bookings and ancillary revenue, improve guest experience and satisfaction, and manage your property’s reputation while reducing demands on resources and staff.
With AI Smart Concierge, you can be an all-hours concierge from check-in to check-out. Let your overburdened staff focus their time on delivering the highest levels of service, while our solution helps reduce front desk calls by more than 50% and increase response times by 30%. Quickly address your guests' needs, such as schedule room service, upsell nearby attraction tickets and on-site restaurants, optimize your spa sales and other available services, and expedite essential services such as housekeeping and maintenance.
Managing guest satisfaction and your hotel’s reputation are key to your property’s success. Reputation Manager lets you generate feedback from guests and instantly respond to both in-stay and online guest reviews. Create a system of rules to raise real-time issues to the right staff member or manager. Turn guest complaints into glowing reviews. Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS.
Guest Marketing Suite allows you to easily and efficiently engage your guests pre-stay, mid-stay, and post-stay through email, SMS, and chat capabilities. Create genuine guest relationships through consistent and relevant communications to help you drive direct bookings, increase ancillary revenue, and build long-term loyalty.
“By using [AI Concierge] throughout the guest journey, Posadas has increased ancillary revenue with more than 53K requests over the last 9 months. Our guests satisfaction improved more than 19 percentage points in NPS (Net Promoter Score) from guests who had contact with our digital concierge experience.”
Get in touch today to find the right tools for you. Whether you need something specific or a bundled solution, we can provide a custom package to meet your every need. Learn how we can empower you to elevate the guest experience at your hotel.
Let us show you why elite hoteliers trust their guest experience to Sojern.
