Last Updated: February 17, 2017
Sojern, Inc. (“Sojern,” “We,” “Us,” and “Our”) is a data-driven traveler engagement platform that delivers marketing and media solutions, predictive advertising technology, distribution, monetization and insights products for global travel conglomerates and independent providers specializing in the airline, hotel, car, cruise, and tourism categories.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
We collect two types of information about you: (1) information that you may choose to voluntarily provide us while using the Site (described below under “Information You Provide to Us” and (2) information collected automatically as result of your use of the Site or service (described below under “Information Collected Automatically”). We may also receive information about you from third-party sources (as described below under “Information Received from Third-Party Sources”).
Information You Provide to Us
You may choose to voluntarily provide certain personal information to us — such as name, telephone number or email address in order to access certain features of our Site or request information from us. For example, the Site allows you to request product and service information from Sojern; register for special offers, events, webinars, workshops, or demonstrations; participate in surveys and contests; download research papers, eBooks, and marketing content; subscribe to newsletters; and to submit an application for employment. To support these activities, Sojern will ask for information about you and / or the company for which you work.
When you send us a message using the Contact Us page or via email, we retain the content of the message, your email address, and any information you provide to us such as your name, your company, experience with our service, your contact preferences, and the response we send back to you. This helps us manage any follow-up questions you may have, measure how effectively we address your concerns and improve the Site and the service. Any information retained would be used to assure the delivery of the services or information you requested, to optimize your experience and enhance the quality of the time you spend with us online, and to tailor personalized communications or promotions to you in the future.
Information Collected Automatically
The technologies and information we automatically collect include:
Please read our Online Tracking Technologies and Advertising Policy for more details, including how to remove or modify your cookie settings at your preference and a list of the online tracking technologies we use.
This information helps us make decisions about what we should work on next – for example, by showing which features are most (or least) popular. We may use your IP address and share it with third parties to help diagnose problems with our servers, for security purposes, to manage the Site, to enhance the Site and services based on usage pattern data, for analytics and for advertising.
Information Received from Third-Party Sources
To learn more about how we use your information for personalization and tracking, including advertising, please see visit Online Tracking Technologies and Advertising Policy.
Third-Party Integrations on Our Site:
When you use third-party apps, websites or other services that use, or are integrated with, our Site, they may receive information about what you post or share. For example, when you share via Facebook or Twitter, these services receive the information that you share through this functionality, and information that you are sharing from our Site. Information collected by these apps, websites or integrated services is subject to their own terms and policies.
Business Partners: From time to time, Sojern may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Sojern, we may share information collected in connection with your purchase or expression of interest with our joint promotion partner(s). Sojern does not control our business partners’ use of the information we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service. Sojern does not share information with business partners unless: (1) you specifically opt in to such sharing via an event registration form; or (2) you attend a Sojern event and allow Sojern or any of its designees or partners to scan your attendee badge. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Sojern events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy statements.
Analytics Services: We use analytics services, including mobile analytics, to help us understand and improve how the Site and our service is being used. These services may collect, store and use information in order to help us understand things like how often you use the Site, the events that occur within the Site, usage, performance data, and from where the application was downloaded.
Aggregated Information and Non-Identifying Information: We may share aggregated, non-personally identifiable information publicly, including with users, partners or the press in order to, for example, demonstrate how Sojern is used, spot industry trends, or to provide marketing materials for Sojern. Any aggregated information shared this way will not contain any personal information.
Legal Requirements: We may use or disclose information, including personal information, if we have a good faith belief that doing so is necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of Sojern, our employees, our community, or others, or to prevent violations of our Terms of Service or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.
Please be aware that even if you update or remove personal information that you have provided to us, your personal information may be retained in our backup files and archives for a reasonable period of time for legal purposes or for so long as is necessary in light of the purposes for which such records were collected or legitimately further processed.
We may reject requests for access, change or deletion that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). In some cases, we won’t be able to guarantee complete access due to legal restrictions – for example, you will not be allowed to access files that contain information about other users or information that is confidential to us.
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
The security of your personal information is important to us. To prevent unauthorized access, disclosure, or improper use of your information, and to maintain data accuracy, we’ve established physical, technical, and administrative safeguards to protect the personal information we collect. Although we make concerted good faith efforts to maintain the security of personal information, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use or other factors may compromise the security of user information at any time.
If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws) so that you can take appropriate protective steps; for example, we may post a notice on our homepage (www.sojern.com) or elsewhere on the Site, and may send email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
If you registered on Sojern, provided an email or phone number to us, or otherwise opted-in to receive communications from us, we may send you messages and updates regarding your account, including privacy and security notices, updates regarding the service, and information regarding products, features or services from Sojern. These communication methods may include, but are not limited to, email, postal mail, social media communications, telephone calls, and push notifications. If you have an account with us, we’ll also use your email address to contact you for customer service purposes, or for any legal matters that arise in the course of business. We may receive a confirmation when you open an email from us if your device supports it. We use this confirmation to help us understand which emails are most interesting and helpful.
You can always unsubscribe from receiving any of our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of these emails, or sending an email to email@example.com You can further indicate your preferences by contacting us using the information in the “Contacting Sojern” section below. Please note that opting-out of marketing communications does not affect your receipt of business communications that are important to your interaction with Sojern, such as support/service communications, security updates, or account management communications. You may not opt-out of receiving these communications.
This Site is not directed toward individuals under the age of thirteen (13), and we request that such individuals do not provide personal information. Additionally, we do not knowingly collect or maintain personal information from anyone under the age of 13. If we become aware that a child under 13 has provided us with personal information, then we will delete this information from our files. If you are the parent or legal guardian of a child under 13 who you believe has provided personal information to Sojern, please send an email to Sojern at firstname.lastname@example.org or contact us as set forth in the “Contacting Sojern” section below to have that child’s information deleted.
We like feedback, which means we may conduct online surveys to solicit your opinions and comments. Participation in these surveys is of course optional. If you choose to participate, the information you provide will be aggregated with information from other users to make improvements to the user experience and develop appealing content, features, and promotions. Unless otherwise noted in a survey, your participation will remain anonymous.
You can also ask us questions and share comments or suggestions with us. Your questions, comments, and suggestions may not be kept confidential. We may use your questions, comments, and suggestions to improve the Site and our service, but we will have no obligation to compensate you for any such contributions. If you offer your name and address when you contact us, we’ll be happy to respond directly to you.
With your consent we may post your testimonial along with your name, photo and/or video. If you wish to request the removal of your testimonial, you may contact us using the information in the “Contacting Sojern” section set forth below.
Do Not Track
Currently, various browsers – including Internet Explorer, Firefox, and Safari – offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Web sites visited by the user about the user’s browser DNT preference setting. Sojern does not currently commit to responding to browsers’ DNT signals with respect to the Site. For more information on “do not track”, please visit www.allaboutdnt.org.
“Shine the Light” Law
Pursuant to California Civil Code Section 1798.83(c)(2), Sojern does not share personal information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure. If we do share personal information with third parties for their direct marketing purposes and you authorize us to include your information, we will only share that information in connection with that specific promotion. To prevent disclosure of your personal information for use in direct marketing by a third party, do not opt in to such use when you provide personal information on our Site or the service. If you later decide that you do not want that third party to use your personal information, you will need to contact the third party directly.