COVID-19: Managing Customer Expectations for Hotels and Attractions During the Pandemic

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Sojern’s COVID-19 Webinar Series: Managing Customer Expectations to Aid in Recovery

As hotels and attractions adapt their offerings in line with COVID-19 regulations, customers need to be kept informed. Travelers are, and will be, cautious of travel for some time and are looking for information and reassurance about what to expect upon arrival. In this webinar, we look at what hotels and attractions should be doing to help set and manage those customer expectations during these uncertain and fluid times. Sine Scott, Executive Director, E-Commerce at Accor, joins Sojern to discuss what they have been doing and will cover best practices on setting and managing expectations during the pandemic. We explore the different channels that guests expectations are set on and how travel marketers can best manage those. Learn actionable takeaways that you can implement to your marketing campaigns today.

For real-time insights specific to your region or country, check out our insights dashboard.

What You'll Learn

Webinar Speakers

Chris Blaine

Vice President, Europe, Middle East And Africa

Jessica Cook

Lead Data Analyst, Travel Insights, Sojern

Sine Scott

Executive Director, Ecommerce, Accor

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COVID-19: Managing Customer Expectations for Hotels and Attractions During the Pandemic

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Sojern’s COVID-19 Webinar Series: Managing Customer Expectations to Aid in Recovery

As hotels and attractions adapt their offerings in line with COVID-19 regulations, customers need to be kept informed. Travelers are, and will be, cautious of travel for some time and are looking for information and reassurance about what to expect upon arrival. In this webinar, we look at what hotels and attractions should be doing to help set and manage those customer expectations during these uncertain and fluid times. Sine Scott, Executive Director, E-Commerce at Accor, joins Sojern to discuss what they have been doing and will cover best practices on setting and managing expectations during the pandemic. We explore the different channels that guests expectations are set on and how travel marketers can best manage those. Learn actionable takeaways that you can implement to your marketing campaigns today.

For real-time insights specific to your region or country, check out our insights dashboard.

What You'll Learn

Webinar Speakers

Chris Blaine

Vice President, Europe, Middle East And Africa

Jessica Cook

Lead Data Analyst, Travel Insights, Sojern

Sine Scott

Executive Director, Ecommerce, Accor

Explore More On-Demand Webinars

More On-Demand Webinars

We are proud to be thought leaders in digital marketing for travel, providing the industry with the latest trends and insights.

The Destination Marketer’s Crash Course on the Cookieless World

With cookies going away in 2025, now's the time to prepare your digital marketing strategies.

Watch Webinar

New Research: How Hotels Are Using First-Party Data To Drive Revenue and Build Stronger Relationships Today

Sojern, Benchmark Research Partners, and Wyndham share how hoteliers around the world are using first-party data and the results they are seeing.

Watch Webinar

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We’re ready to help you take the guesswork out of your digital marketing. Contact us to tap into the travel industry’s most intelligent marketing platform.