COVID-19: Managing Customer Expectations for Hotels and Attractions During the Pandemic
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As hotels and attractions adapt their offerings in line with COVID-19 regulations, customers need to be kept informed. Travelers are, and will be, cautious of travel for some time and are looking for information and reassurance about what to expect upon arrival. In this webinar, we look at what hotels and attractions should be doing to help set and manage those customer expectations during these uncertain and fluid times. Sine Scott, Executive Director, E-Commerce at Accor, joins Sojern to discuss what they have been doing and will cover best practices on setting and managing expectations during the pandemic. We explore the different channels that guests expectations are set on and how travel marketers can best manage those. Learn actionable takeaways that you can implement to your marketing campaigns today.
For real-time insights specific to your region or country, check out our insights dashboard.
Chris Blaine is the head of Sojern’s EMEA team, leveraging his sales, marketing and customer care expertise to expand Sojern’s footprint as the provider of digital marketing solutions for the travel industry. Chris brings more than 17 years of global experience in launching new businesses and building high-performing teams. Prior to Sojern, Chris held leadership roles in both sales and marketing at Dell and Intuit, as well as leading the US mobile advertising group for Phunware. Chris holds a Master’s in business administration from The College of William & Mary and a Bachelor of Fine Arts degree in musical theater from Syracuse University.
Jessica is a travel data guru. She brings 7 years of experience in the business intelligence and analytics field and has previously worked for AmerisourceBergen and Rafter. She is committed to driving thought leadership and understanding trends in customer behavior around travel.
We are proud to be thought leaders in digital marketing for travel, providing the industry with the latest trends and insights.
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With cookies going away in 2025, now's the time to prepare your digital marketing strategies.
Sojern, Benchmark Research Partners, and Wyndham share how hoteliers around the world are using first-party data and the results they are seeing.
Dive into these UKI travel trends and learn how to use data to activate a direct booking marketing strategy
As hotels and attractions adapt their offerings in line with COVID-19 regulations, customers need to be kept informed. Travelers are, and will be, cautious of travel for some time and are looking for information and reassurance about what to expect upon arrival. In this webinar, we look at what hotels and attractions should be doing to help set and manage those customer expectations during these uncertain and fluid times. Sine Scott, Executive Director, E-Commerce at Accor, joins Sojern to discuss what they have been doing and will cover best practices on setting and managing expectations during the pandemic. We explore the different channels that guests expectations are set on and how travel marketers can best manage those. Learn actionable takeaways that you can implement to your marketing campaigns today.
For real-time insights specific to your region or country, check out our insights dashboard.
Chris Blaine is the head of Sojern’s EMEA team, leveraging his sales, marketing and customer care expertise to expand Sojern’s footprint as the provider of digital marketing solutions for the travel industry. Chris brings more than 17 years of global experience in launching new businesses and building high-performing teams. Prior to Sojern, Chris held leadership roles in both sales and marketing at Dell and Intuit, as well as leading the US mobile advertising group for Phunware. Chris holds a Master’s in business administration from The College of William & Mary and a Bachelor of Fine Arts degree in musical theater from Syracuse University.
Jessica is a travel data guru. She brings 7 years of experience in the business intelligence and analytics field and has previously worked for AmerisourceBergen and Rafter. She is committed to driving thought leadership and understanding trends in customer behavior around travel.
We are proud to be thought leaders in digital marketing for travel, providing the industry with the latest trends and insights.
With cookies going away in 2025, now's the time to prepare your digital marketing strategies.
Sojern, Benchmark Research Partners, and Wyndham share how hoteliers around the world are using first-party data and the results they are seeing.
Dive into these UKI travel trends and learn how to use data to activate a direct booking marketing strategy
We’re ready to help you take the guesswork out of your digital marketing. Contact us to tap into the travel industry’s most intelligent marketing platform.